Frequently Asked Questions

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also support PayPal for monthly payments. For annual enterprise plans, we accept wire transfers and purchase orders. All payments are processed securely through our PCI-compliant payment gateway.

To reset your password:

1. Go to the login page and click "Forgot Password"
2. Enter your registered email address
3. Check your inbox for a password reset link (valid for 1 hour)
4. Click the link and enter your new password
5. Confirm the new password and save changes

If you don't receive the email, check your spam folder or contact support.

Yes! You can change your plan at any time through the Billing section in your dashboard. Upgrades take effect immediately, and you'll be charged the prorated difference. Downgrades will take effect at the start of your next billing cycle. All changes are reflected in your next invoice.

We offer a 30-day money-back guarantee for all new accounts. If you're not satisfied with our service, contact support within 30 days of your first payment for a full refund. After 30 days, credits are non-refundable but remain valid for future use. Enterprise contracts are subject to separate terms.

We offer 7 instance types optimized for different workloads:

• t2.micro, t2.small, t2.medium - General purpose, web servers
• c5.large, c5.xlarge - Compute optimized, batch processing
• r5.large - Memory optimized, databases, caching
• p3.2xlarge - GPU instances, ML training, AI workloads

All instances include SSD storage and can be launched in any region.

Compute instances are billed per second with a 60-second minimum. You only pay for what you use. For example, if you run an instance for 30 minutes, you're billed for exactly 30 minutes. Reserved instances offer significant discounts for 1-year or 3-year commitments. Spot instances provide up to 90% savings for fault-tolerant workloads.

Yes! You can resize your instance at any time through the dashboard. Simply stop the instance, choose a new instance type, and start it again. Your data persists during resizing. Note that there may be a brief downtime during the resize process. We recommend testing in a staging environment first.

We support a wide range of operating systems including:

• Ubuntu 20.04 LTS, 22.04 LTS, 24.04 LTS
• Debian 11, 12
• CentOS Stream 8, 9
• Rocky Linux 8, 9
• AlmaLinux 8, 9
• Fedora 38, 39, 40
• Windows Server 2019, 2022 (additional licensing fees apply)

You can also upload your own custom images.

We offer three storage classes:

• Standard: Frequently accessed data, low latency, $0.023/GB/month
• Infrequent Access: Monthly access, $0.0125/GB/month + retrieval fees
• Archive: Long-term storage, $0.004/GB/month, 12-hour retrieval

All storage classes include 99.99% durability and encryption at rest.

Versioning allows you to keep multiple versions of an object in your bucket. When enabled, every upload creates a new version, and you can access, restore, or delete any previous version. This protects against accidental deletions and overwrites. You're charged for each stored version at standard storage rates. Versioning can be enabled per bucket from the dashboard.

The maximum file size for a single object is 5TB. For larger files, we recommend using multipart uploads, which allow you to upload files in parts and then combine them. Multipart uploads also provide better performance and the ability to pause/resume uploads. The maximum upload size for a single part is 5GB.

Yes! You can host static websites directly from your storage buckets. Enable static website hosting, upload your HTML, CSS, and JavaScript files, and your site will be publicly accessible. You can also configure custom domains and enable HTTPS. Our built-in CDN ensures fast global delivery. Perfect for landing pages, documentation sites, and single-page applications.

We support four managed database engines:

• PostgreSQL 15, 16 - Advanced relational database with JSON support
• MySQL 8.0 - Popular open-source RDBMS
• MongoDB 6.0, 7.0 - Document database for flexible schemas
• Redis 7.0 - In-memory cache and data structure store

All databases are fully managed with automated backups, patching, and monitoring.

Automated backups run daily during your configured backup window. We retain backups for 30 days by default (configurable up to 90 days). Backups include full database snapshots and transaction logs, enabling point-in-time recovery to any second within the retention period. Backups are stored encrypted in multiple availability zones for durability.

Yes! You can create up to 5 read replicas for PostgreSQL, MySQL, and MongoDB databases. Read replicas are asynchronously updated from the primary database and can be promoted to standalone instances if needed. Use them to scale read-heavy workloads, offload analytics queries, or create disaster recovery copies in different regions.

Database size limits depend on your plan:

• Micro: 10GB
• Small: 50GB
• Medium: 200GB
• Large: 500GB
• Enterprise: Custom up to 64TB

You can increase storage at any time without downtime. Additional storage can be provisioned in 10GB increments.

A Virtual Private Cloud (VPC) is a logically isolated network in the cloud where you can launch your resources. You control IP addressing, subnets, route tables, and network gateways. Each VPC is private and isolated by default. You can create multiple VPCs to separate environments (development, staging, production) or different applications.

Our load balancers automatically distribute incoming traffic across multiple targets (EC2 instances, containers, IP addresses). Features include:

• Health checks to route only to healthy targets
• SSL/TLS termination
• Sticky sessions
• Cross-zone load balancing
• Integration with auto-scaling

Load balancers are highly available and scale automatically with your traffic.

Data transfer pricing:

• Inbound data transfer: Free
• Outbound data transfer: First 100GB/month free, then $0.09/GB
• Data transfer between services in the same region: Free
• Data transfer between regions: $0.02/GB
• Data transfer through CloudFront (CDN): $0.085/GB

All pricing is transparent with no hidden fees.

Yes! You can bring your own IP address ranges to Baraclouds using our BYOIP feature. This allows you to maintain your existing IP reputation and avoid reconfiguring external dependencies. The process requires verifying ownership of the IP range and typically takes 1-2 weeks to complete. Contact support to get started.

Data is encrypted both at rest and in transit:

• At rest: All storage services use AES-256 encryption. You can use our default keys or bring your own KMS keys.
• In transit: All API calls and data transfers use TLS 1.3 encryption. Load balancers can terminate SSL/TLS certificates.
• Database encryption: Managed databases are encrypted at rest by default using industry-standard algorithms.

Baraclouds maintains several compliance certifications:

• SOC 2 Type II (audited annually)
• ISO 27001:2022
• PCI DSS Level 1
• HIPAA eligible (BAA available)
• GDPR compliant
• FedRAMP Moderate (in process)

You can request compliance reports under NDA from our support team.

To enable 2FA:

1. Log in to your account and go to Security Settings
2. Click "Enable Two-Factor Authentication"
3. Scan the QR code with your authenticator app (Google Authenticator, Authy, etc.)
4. Enter the 6-digit code from your app to verify
5. Save backup codes in a secure location

We strongly recommend 2FA for all accounts, especially those with administrative access.

We have a 24/7 security team that monitors for potential incidents. Our incident response process includes:

1. Immediate containment to prevent further impact
2. Investigation to determine root cause
3. Remediation and system restoration
4. Notification to affected customers within 24 hours
5. Post-incident review to prevent recurrence

Security incidents are posted on our status page and can be subscribed to via email.